I’m a Freelance Designer from Berlin with over 15 years of experience delivering digital products and services in several industries.
I provide organizations with the tools and expertise to continuously delight their customers, while delivering measurable outcomes for their organizations.
Over the last 14 years I helped startups and large organizations like Daimler, Bosch or Postbank deliver outstanding digital experiences to their customers.
My previous design work includes large-scale web platforms, e-commerce solutions, consumer apps, B2B & B2E applications and connected products.
My industry experience incl. automotive, finance, pharma, education and media & technology but I am equally passionate about delivering value for clients in other industries.
My work experience at a glance
Companies served
Mercedes-Benz Cars, Vans, Mercedes-AMG
smart
Volkswagen
Postbank
Bosch
Boehringer Ingelheim
Mediengruppe RTL
Cornelsen Verlag
Zeiss
Industries served
Automotive and mobility
Consumer products
Education
Finance
Healthcare & Pharma
Media & Entertainment
Retail
Publishing
Technology & Software
Capabilities served
Business Innovation
CDM & CRM
eCommerce
Research & Development
Marketing & Sales incl. CEX
People and organization
Product data management
Media asset management
Product customization / configuration
How I help clients
Product Discovery
Ensuring alignment of business goals, user needs and technological capabilities
User Research, stakeholder- interviews
Experience mapping (Journeys, Blueprints)
Co-Creation and alignment workshops (facilitation)
Definition of product goals, signals & metrics
Backlog creation and MVP definition Rapid prototyping & validation
Product Design
Hands-on agile delivery of digital products & services with strategic mindset
Creation of all relevant UX/UI deliverables (IA, user flow, screen design, prototypes)
Product documentation / specification
Ongoing validation via user testing and experiments
General workflow facilitation and strategic guidance (product goals and scope)
Design Operations
Setup and improvement of product design workflows and tooling to improve delivery speed and quality
Assessment of existing workflows incl. stakeholder-interviews
Definition & refinement of workflows and processes, incl. roles and responsibilities
Setup tooling for defined workflows
Setup & maintainance of large-scale design systems
Product optimization
Laser-focussed optimization of existing products or services for better business and user outcomes
Heuristic analysis against established design principles and best practices
Funnel / metrics analysis
Defintion of hypotheses & measures for improvements
Run experiments for improvements
Design Sprints and other co-creation formats (facilitation or design contribution)
What Clients & Partners say
Jens is an extraordinary UX designer and leader who has the unique ability to lead customers very closely and with confidence while capturing and mastering the full complexity of sophisticated digital products, services and platforms. I was able to work with Jens for many years and appreciate him as an absolute team player, who has always brought in his analytical skills and deep business understanding very effectively. I would not hesitate for a second to recommend him for the most challenging customer experience projects.
- Kai Müller (CEO Experience One AG)
For almost 10 years I have been lucky enough to benefit from Jens' experience and competence in UX/UI. In various projects Jens always developed benchmark User Experience solutions. His ability to quickly and competently familiarize himself with the respective subject matter and to specifically address it distinguishes him. [...] I can highly recommend Jens for any challenge in the field of user experience, especially in a complex context!
- Timo Fürtsch (CTO & Head of Business Innovation at Mackevision - Part of Accenture Interactive)
You can buy a lot of clever books, go to UX conferences, listen to a lot of theory and invest a lot in service design workshops on the ideal UX process, and then you can experience all this in action and applied live in your own set-up with Jens - with a lot of heart and empathy for the team, topic and users, super confident and captivating for all stakeholders. From getting started with a mission statement, capturing business and customer outcomes, deriving and applying design principles, prioritising use cases and stories in storymaps and customer journeys, rolling out and consolidating service blueprints with development, to further developing the customer care experience with in-house employees...
- Andreas Schwankl (VP UX Design & Research at Joyn)